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This was called aXcess, a service akin to today’s portal with e-newspaper, stock quotes and e-mails. This start-up venture was soon available in over 100 cities and became immensely popular. Garg is justifiably proud of this venture on two counts. First, Business India had no money to buy the product off the shelf and so the entire solution was indigenously developed. Second, they had India’s first 24/7-customer service including helpdesk, a concept hitherto unheard of in 1993.
Unfortunately, in 1995 the government came down heavily on the project with licensing requirements. This virtually killed aXcess, the reason why Garg has a grouse against DoT till date. Subsequently, for the next three years, Garg was involved in consulting for ISPs and other diverse networking bodies, before in 1998, he met the other IT maverick, Ganesh Natarajan, heading Aptech at that time. He joined Aptech to set up its software business and helped it win one of its biggest contracts with Saudia Aramco. However, his aim was to set up a distance education network for Aptech and when he saw this not happening he left the organization a disillusioned man.
In 1999, he joined Sony Entertainment Television, where his stellar achievement has been to develop the in-house ERP called Samba, catering to media companies. “There were some ERPs available for this industry, but none of them were applicable to the Indian environment, because our systems are far more complex.” So, the man decided to build an ERP on his own, perhaps nothing surprising for one who once said, “if you are not networking, you are not-working.”
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